Privacy Policy

Introduction

vortexonex Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vortexonex.pro and use our AI-powered learning platform content recommendation systems.

Data Controller Information

vortexonex Ltd is the data controller responsible for your personal data. Our details are:

• Company Name: vortexonex Ltd
• Registration Number: 52967459
• Address: 60 London Road, Leeds, West Yorkshire LS3C 9MP, United Kingdom
• Email: privacy@vortexonex.pro
• Phone: +44 1133 046 959

Data Collection

The data we collect includes personal information that you voluntarily provide to us when you:

• Contact us through our website contact forms
• Subscribe to our newsletter or marketing communications
• Request information about our services
• Participate in surveys or feedback requests
• Use our AI recommendation systems as part of our client services

We may collect the following types of personal data:

• Contact information (name, email address, phone number)
• Professional information (job title, organisation, industry)
• Technical information (IP address, browser type, device information)
• Usage data (pages visited, time spent on site, interaction patterns)
• Learning data (when using our recommendation systems through client platforms)

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal bases:

• Consent: When you provide explicit consent for marketing communications or cookie usage
• Legitimate Interests: For business communications, website analytics, and service improvement
• Contract: When processing is necessary to fulfil our contractual obligations to clients
• Legal Obligation: When required to comply with legal or regulatory requirements

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Respond to your enquiries and provide customer support
• Send you technical notices, updates, and administrative information
• Communicate with you about our services, including marketing communications (with your consent)
• Improve our website and services through analytics
• Develop and enhance our AI recommendation algorithms
• Comply with legal obligations and protect our rights

For our AI-powered recommendation systems, how we use your data includes analysing learning patterns and preferences to provide personalised content suggestions that enhance educational outcomes for users of our client platforms.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and services
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with any merger, sale of assets, or acquisition
• Consent: When you have given explicit consent for specific sharing

All third-party service providers are contractually bound to protect your personal data and use it only for the purposes we specify.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses approved by the European Commission
• Binding Corporate Rules or certification schemes

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our data retention periods are based on:

• The nature of the data and the purposes for which it is processed
• Legal, regulatory, or contractual requirements
• The need to resolve disputes or enforce our agreements

Generally, we retain contact information for active business relationships and marketing communications until you withdraw consent or request deletion. Technical and usage data is typically retained for up to 3 years for analytics and service improvement purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Staff training on data protection and security
• Incident response and breach notification procedures

Your Rights

Under GDPR and UK data protection law, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Rights Related to Automated Decision Making: Rights regarding automated processing and profiling

To exercise any of these rights, please contact us using the contact information provided below.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or need to contact us regarding your personal data, please reach out to us:

• Email: privacy@vortexonex.pro
• Phone: +44 1133 046 959
• Post: Privacy Officer, vortexonex Ltd, 60 London Road, Leeds, West Yorkshire LS3C 9MP, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data in accordance with data protection law.

Supervisory Authority

If you have concerns about how we handle your personal data, you may contact the UK's supervisory authority:

Information Commissioner's Office (ICO)
Website: www.ico.org.uk
Phone: 0303 123 1113